Returns & Exchanges

At Ajazz Official Store, we stand behind our high-performance peripherals with a 30-day return policy for all electronics. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure your gaming setup remains perfect.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Quality Verification

  Provide clear photos or videos of the device to confirm it is in original condition with all mechanical components and packaging intact.

• 3.
  Secure Packaging

  Once approved, carefully pack the item in its original box including all cables, keycap pullers, and manuals to prevent damage during transit.

• 4.
  Inspection and Refund

  After our technicians verify the hardware's functionality at our warehouse, your refund will be processed to your original payment method within 5-7 business days.